Encinitas Library Reviews and Complaints
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Encinitas Library review: If you are disabled and have a service dog....WATCH OUT!
I have to go to the library a lot lately to use their computers to write legal briefs. Every single day the staff harass me. My service dog is little, a white toy poodle and she sleeps on the desk by the computer in a small carrier that is clean. She never touches the desk. Every single day the unhappy staff members approach me and ask very loudly, what duties does your service dog provide? Why do you have a service dog? You have to have your dog on the floor, she cannot be on your desk. I even gave one mean-spirited woman a letter from my doctor and she lamented loudly, "doesn't say anything about a dog here," how insensitive. Then she took my letter and didn't return it to show everyone I guess my entire medical history. I can see asking once or twice, but the same people hassling me everyday gets old. They don't whisper either, they keep walking by causing a scene. It's a shame that others feel the need to project their self-loathing on the disabled and unfortunate that are minding their own business.
Reason of review
Poor customer service
Encinitas Library review: Encinitas Public Library is a Homeless Shelter
I have addressed several times the homeless people who come into the library and camp out all day from open to close. Sleeping in the library, dressing in the bathroom stalls or doing laundry in the restroom sink that is not allowed and they will do nothing about it. People bring in their dogs and they won't ask them if it is a service dog because; they say they are not legally allow to asked so you get a dog that grows at you when you walk by the owner looking for a book or a video. Service dogs are required to wear a vest saying they are a service dog. I had gone to one security office to report people sleeping after I reported to the librarian and he did nothing about it. He asked one man he knew by name if he was a wake and he got no repose because he was sleeping (See Photo). When I got no support from the staff, I took my complaint to the administrative office of the San Diego Public Library and they did nothing about it. In stead of cleaning the place up, they hate the truth that the public library has become a homeless and animal shelter and disrespect my 1st amendment rights having my review and photo removed off google.
- Rude and unresponsive staff
Reason of review
Homless and pet shelter during operational hours when it is a library
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